Oplanla Help Centre
Help for guests, tenants, and providers
The platform now supports both accommodation booking and provider-side property management. Use the sections below to find the right workflow for room discovery, tenant onboarding, billing, maintenance, messaging, and reports.
Quick answers
Updated FAQ
Short answers about payments, maintenance, tenant documents, provider setup, and messaging.
New tutorial
Property management guide
A full walkthrough for providers and tenants using the management dashboards.
Accommodation flow
How booking works
Use this when you need guidance on searching, booking, and sending accommodation enquiries.
Guest Support
Booking and enquiry basics
Search and compare rooms
Browse room listings, filter by price or room details, open full listing pages, and use provider pages to compare accommodation options.
Send enquiries before committing
Guests can message providers through the enquiry flow, receive responses, and continue with document requests or tenant conversion where applicable.
Tenant Support
Using the tenant dashboard
Dashboard overview
See stay progress, contract timing, utility usage, current balance, and recent maintenance from one screen.
Billing and payment proofs
Review rent and utility charges, pay individual or combined balances, and upload proof of payment for provider review.
Documents and onboarding
Upload required documents and replace specific files when a provider asks for corrections.
Maintenance and messages
Report issues, track repair progress, and message the property manager directly in your dashboard.
Provider Support
Operating the property management tools
Portfolio setup
Create properties, add units, manage room availability, and attach rental details before occupancy starts.
Leasing workflow
Handle enquiries, request tenant documents, review applicant files, and assign approved tenants to rooms.
Financial operations
Manage room charges, bulk-generate rent, import utility readings, verify payments, and export reports.
Maintenance desk
Track maintenance jobs, assign tickets, and manage maintenance users linked to the provider.
Tenant communication
Use built-in messages and bulk notifications to keep residents informed without leaving the dashboard.
Notifications and oversight
Unread counters highlight new enquiries, document uploads, pending payments, completed maintenance, and messages.
Need direct help?
If you are still stuck, contact the team for account, booking, onboarding, or provider support.